Support & FAQ
Most issues are install, activation or machine limits. Start here, then email us.
How do I install?
Download the installer for your system from your account, run it, then rescan plugins in your DAW. macOS installs AU and VST3 to the standard system folders; Windows and Linux install VST3.
How do I activate?
Open the plugin, choose Unlock, and either paste your license key or use the sign-in code shown in the plugin and approve it on the Approve a machine page.
How many machines?
3 per account. Remove one from your account page to free a slot.
System requirements
macOS 10.15+, Windows 10+ or Linux x86-64, 64-bit host. Tested in Ableton Live, Logic Pro, Reaper, Cubase, Bitwig.
Which platforms are supported?
GridBit plugins ship for macOS, Windows and Linux — AU and VST3 on macOS, VST3 on Windows and Linux.
Do I need to be online?
Only for downloads and activation. The plugin refreshes its license ticket in the background roughly weekly and keeps working offline in between.
Something is broken
Email support with your order email, plugin name and version, operating system and DAW. Include the plugin log if you can.
Contact
Email support@gridbit.com — we answer within two business days.