Support & FAQ
Most issues are install, activation or machine limits. Start here, then email us.
How do I install?
Download the macOS installer from your account, run it, then rescan plugins in your DAW. AU and VST3 are installed to the standard system folders.
How do I activate?
Open the plugin, choose Unlock, and either paste your license key or use the sign-in code shown in the plugin and approve it on the Approve a machine page.
How many machines?
3 per account. Remove one from your account page to free a slot.
System requirements
macOS 10.15 or later, 64-bit host. Tested in Ableton Live, Logic Pro, Reaper, Cubase, Bitwig.
Is there a Windows version?
Windows VST3 is in progress and not available yet. Buying today gets you the macOS builds; the Windows build lands in the same license.
Do I need to be online?
Only for downloads and activation. The plugin refreshes its license ticket in the background roughly weekly and keeps working offline in between.
Something is broken
Email support with your order email, plugin name and version, macOS version and DAW. Include the plugin log if you can.
Contact
Email support@gridbit.com — we answer within two business days.